Shipping and Return

  • Shipping

We ship all orders within 24 hours after they have been placed. However, we are not able to ship on sundays and holidays.

 

  • International Shipping

We also ship packages outside of Europe. We ship orders to almost anywhere in the world, so everyone can experience high quality Playing Cards, Puzzles and Magic accessories.

 

  • Arrival Time

The arrival time depends on your country.

  • Orders within Germany usually take 1 - 2 business days to arrive.

  • Orders within the European Union usually take 4 - 10 business days to arrive.

  • International orders are unpredictable and can take between 1 to 3 Weeks to arrive.

     

  • Delivery

We ship all of our packages with DHL (or Deutsche Post). The shipping cost depends on the weight of the package and where it needs to be delivered to. Your shipping cost is getting calculated at the checkout.

 

  • Return

We want you to be happy with your product. That’s why you can return damaged, faulty or inaccurate products. Please contact us using ‘‘Contact’’ and include your order number. However, keep in mind that there are some things to be considered:

  • Please return the item(s) within 7 days after receiving it. Your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging.

  • When your refund is approved we will email you to let you know. Please allow up to 5 business days for your refund to be fully processed before you receive it.

     

  • Customs

We know how irritating customs fees are. If necessary, we will always put a customs declaration on the package and keep the actual value as low as possible, but further fees at the customs are out of our control and the customer has to take care of them by himself.